Privacy policy

Privacy Policy

Last Updated: [Insert Date]

At Xoxmos, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform to buy or sell second-hand electronics, including smartphones, tablets, laptops, headphones, and gaming consoles. By using Xoxmos, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: Name, email address, phone number, shipping address, and payment details (e.g., PayPal email for Friends & Family transactions).

  • Transaction Information: Details about the items you buy or sell, including price, payment method, and shipping information.

  • Device and Usage Information: IP address, browser type, operating system, and browsing behavior on our platform.

  • Communication Data: Messages between buyers and sellers, as well as communications with our customer support team.

2. How We Use Your Information

We use your information for the following purposes:

  • To facilitate transactions between buyers and sellers.

  • To verify seller identities and ensure a safe marketplace.

  • To monitor transactions and prevent fraud or suspicious activity.

  • To provide customer support and resolve disputes.

  • To improve our platform, services, and user experience.

  • To send you important updates, such as transaction confirmations or policy changes (you can opt out of promotional emails).

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data in the following circumstances:

  • With Sellers/Buyers: To complete transactions, we share necessary information, such as shipping addresses or PayPal emails.

  • With Service Providers: We work with trusted third parties (e.g., payment processors, shipping companies) to facilitate our services.

  • For Legal Reasons: We may disclose information if required by law or to protect the rights, safety, or property of Xoxmos, our users, or the public.

4. Data Security

We take the security of your information seriously. We implement industry-standard measures to protect your data, including:

  • Encryption of sensitive information during transmission.

  • Regular security audits and monitoring to prevent unauthorized access.

  • Secure storage of personal data on protected servers.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Update: You can review and update your account information at any time by logging into your Xoxmos account.

  • Delete Your Account: You may request to delete your account and personal data by contacting our support team.

  • Opt-Out of Communications: You can unsubscribe from promotional emails by clicking the "unsubscribe" link in the email.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These tools help us:

  • Remember your preferences and login information.

  • Analyze how users interact with our site to improve its functionality.

  • Deliver targeted advertisements (if applicable).

You can manage your cookie preferences through your browser settings.

7. International Data Transfers

Xoxmos operates globally, and your information may be transferred to and processed in countries outside your residence, including the United States and Canada. These countries may have different data protection laws, but we ensure your data is handled in accordance with this Privacy Policy.

8. Children’s Privacy

Our platform is not intended for users under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with data, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our platform or sending you an email. Your continued use of Xoxmos after such changes constitutes your acceptance of the updated policy.