Return policy

Return Policy

Last Updated: [Insert Date]

At Xoxmos, we strive to ensure a smooth and hassle-free shopping experience for our buyers. If you are not satisfied with your purchase, you may return the item under the following conditions:

1. Eligibility for Returns

To be eligible for a return, the item must meet the following criteria:

  • The item must be returned within 90 days of delivery.

  • The item must be in its original condition, including all accessories, packaging, and documentation.

  • The reason for the return must be valid (e.g., item not as described, damaged, or defective).

2. Return Process

If you wish to return an item, please follow these steps:

  1. Contact Seller: Notify the seller through our platform and explain the reason for the return.

  2. Submit Return Request: If the seller agrees, submit a return request through your Xoxmos account.

  3. Ship the Item: Send the item to our designated return center at the address provided. Buyers are responsible for return shipping costs unless the item is defective or not as described.

  4. Inspection by Xoxmos: Once we receive the item, our team will inspect it to ensure it meets the return conditions.

3. Refund Process

  • Immediate Refund: If the item passes inspection, we will issue a full refund to you within 2 business days. The refund will be processed through the original payment method (e.g., PayPal Friends & Family).

  • Seller’s Responsibility: The refund amount will be deducted from the seller’s security deposit held by Xoxmos.

  • Failed Inspection: If the item does not meet the return conditions, it will be sent back to you at your expense, and no refund will be issued.

4. Exceptions

The following items are not eligible for returns:

  • Items that have been used, damaged, or altered after delivery.

  • Items returned without original packaging or accessories.

  • Items that are explicitly marked as "final sale" or "non-returnable" by the seller.